Lucky98 Terms and Conditions – Online Gaming Platform Pakistan

1. Acceptance of Terms

By accessing lucky98.best, creating a player account or placing any bet or wager on the platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all games, betting markets, promotions, payment transactions and communications on the lucky98 platform.

Lucky98 reserves the right to modify these terms at any time. When changes are made, the revised version will be published on this page with an updated effective date. Players will be notified of material changes via their registered contact details where reasonably practicable. Your continued use of the platform following the publication of any changes constitutes acceptance of those changes.

These terms should be read alongside lucky98's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform.

2. Eligibility

To open and maintain an account on lucky98, you must satisfy all of the following conditions:

• You are at least 18 years of age.
• You are accessing the platform from a jurisdiction where online gaming is not prohibited under applicable local law.
• You are not acting on behalf of another person or any commercial entity.
• You have not previously been excluded from lucky98 or had an account closed for breach of these terms.
• You are not a current employee, director, contractor or close family member of an employee or contractor of lucky98 or any of its affiliated companies.
• You are the sole legal owner of the payment method you use to fund your lucky98 account.

Lucky98 reserves the right to request identity and age verification documents from any player at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account restriction or closure. This is a standard measure that protects both the platform and its players from fraud and underage access.

3. Account Registration

Each individual is permitted to hold only one lucky98 account. Creating duplicate accounts – whether using the same identity, different names or different contact details – is strictly prohibited. All duplicate accounts discovered will be closed and any balances within them forfeited.

When registering, you must provide accurate and truthful information including your real name, a valid Pakistani mobile number and a date of birth that reflects your actual age. Providing false information during registration is a material breach of these terms and will result in immediate account closure without refund of any deposited funds.

You are responsible for maintaining the security and confidentiality of your lucky98 login credentials. Lucky98 will not be liable for any losses arising from unauthorised access to your account where such access results from your failure to keep your credentials secure. If you believe your account has been compromised, contact lucky98 support immediately via live chat at support@lucky98.best.

4. Deposits & Payments

Lucky98 accepts deposits in Pakistani Rupees (PKR) via the following methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit cards. The minimum deposit amount is Rs 200. Lucky98 does not charge any fees on deposits, though your payment provider may impose their own transaction charges separately.

You confirm that all funds deposited to your lucky98 account are from legitimate sources and that you are the authorised owner or user of the payment method. Depositing funds obtained through illegal means is a serious breach of these terms and will be reported to relevant authorities.

Lucky98 reserves the right to request documentation verifying the ownership of a payment method before processing a withdrawal to that method. This is a fraud-prevention measure and does not imply any suspicion of wrongdoing on your part.

• Deposits are credited to your lucky98 wallet instantly in most cases.
• In rare circumstances, technical delays may extend processing time up to 30 minutes.
• If a deposit has not appeared in your balance after 30 minutes, contact support with your transaction reference number.
• Lucky98 is not responsible for delays caused by third-party payment processors.

5. Withdrawals

You may request a withdrawal of available balance at any time, subject to the conditions set out in this section. The minimum withdrawal amount is Rs 500. There is no maximum on a single withdrawal request, though large withdrawals above Rs 100,000 may be subject to enhanced verification checks before processing.

Lucky98 processes withdrawal requests within 5–15 minutes during normal operating hours for Easypaisa and JazzCash. IBFT bank transfers may take up to 2 business days depending on your bank. Visa/Mastercard withdrawals typically complete within 3–5 business days.

Withdrawals can only be made to a payment method that has previously been used to deposit, or to an account that has been verified as belonging to the account holder. This restriction exists to prevent money laundering and to protect players from fraud.

Lucky98 may pause or delay a withdrawal in the following circumstances:

• Identity verification documents have been requested but not yet submitted.
• There are reasonable grounds to suspect fraudulent activity.
• A pending bonus wagering requirement has not been completed.
• A chargeback claim is under investigation related to the account.

In all such cases, lucky98 will communicate the reason for the delay clearly and work to resolve the issue as quickly as possible.

6. Bonuses & Promotions

Lucky98 offers various promotional bonuses to new and existing players from time to time. All bonuses are subject to specific terms that are published with each offer, including minimum deposit requirements, eligible games, wagering multipliers and expiry periods. General bonus terms that apply across all lucky98 promotions are as follows:

• Bonus funds must meet the stated wagering requirement before any associated winnings can be withdrawn.
• Wagering requirements are calculated on the bonus amount unless stated otherwise.
• Only bets placed with real-money balance count towards wagering requirements unless a promotion explicitly states otherwise.
• Lucky98 reserves the right to withdraw any bonus offer at any time without notice.
• Using multiple accounts to claim the same bonus is strictly prohibited.
• Lucky98 may cancel a bonus and associated winnings if there is evidence of bonus abuse or irregular play patterns designed to exploit promotions.
• Bonuses that expire unused are forfeited without compensation.

If you have any questions about the specific terms of a promotion, contact lucky98 support before accepting the bonus. It is your responsibility to understand the conditions attached to any offer you claim.

7. Betting Rules

All bets on lucky98, whether on casino games, sports markets or live dealer tables, are final once confirmed. Bets cannot be cancelled or changed after they have been accepted by the platform. It is your responsibility to verify your bet selection and stake before confirming.

In the event of a technical malfunction during a game or betting round, lucky98 will take steps to determine the correct outcome. Where the outcome cannot be reliably established, all bets relating to the affected round will be voided and stakes returned. This decision is at the sole discretion of lucky98 and its gaming providers.

For sports betting, lucky98 follows standard industry rules for event cancellation, postponement and result verification. Cricket markets follow the rules of the relevant governing body. Detailed sport-specific betting rules are available in the Betting Odds section of the platform.

8. Fair Play & Prohibited Conduct

Lucky98 is committed to providing a fair gaming environment for all players. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of all balances:

• Using automated software, bots or scripts to place bets or interact with the platform.
• Exploiting software bugs, errors or vulnerabilities in any lucky98 game or system.
• Colluding with other players in poker, Ludo or any other multiplayer game.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Engaging in match-fixing or placing bets based on insider knowledge of sporting events.
• Creating or using a lucky98 account to launder money or conduct any financial crime.
• Impersonating another player, lucky98 staff member or any third party.
• Sharing account login credentials with another person for the purpose of circumventing account limits.

Lucky98 actively monitors all accounts for suspicious activity using automated fraud detection systems and manual review processes. If you believe another player is engaging in prohibited conduct, you can report it to the support team confidentially.

9. Intellectual Property

All content on the lucky98 platform – including but not limited to game software, graphics, logos, text, betting interfaces and promotional materials – is the intellectual property of lucky98 or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the lucky98 platform without prior written consent. Scraping or automated data extraction from lucky98 is prohibited.

10. Privacy & Data

Lucky98 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By creating an account, you consent to the collection, storage and use of your personal data as described in that policy.

Your personal data will never be sold to third parties for marketing purposes. Data sharing with third parties is limited to payment processors, fraud prevention services and regulatory authorities where required by law. Lucky98 uses industry-standard encryption to protect all personal and financial data stored on its servers.

11. Account Suspension & Closure

Lucky98 reserves the right to suspend, restrict or permanently close any account at its sole discretion where there is evidence or reasonable suspicion of a breach of these terms. In cases where an account is closed due to a player's breach, any balance in the account may be forfeited depending on the nature of the breach.

Players may also request voluntary account closure at any time by contacting support. Where a player self-excludes through the Responsible Gaming tools, the exclusion is immediately effective and cannot be reversed during the chosen exclusion period.

Lucky98 will provide written confirmation of account closure where requested. Any genuine real-money balance remaining at the time of a legitimate account closure (i.e., not a result of the player's breach) will be returned to the player via their verified payment method.

12. Limitation of Liability

To the maximum extent permitted by applicable law, lucky98 and its officers, directors, employees and service providers shall not be liable for any indirect, incidental, special or consequential losses or damages arising from your use of the platform, including but not limited to: loss of profits, loss of data, business interruption or emotional distress.

Lucky98's total aggregate liability to any individual player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

Lucky98 does not guarantee that the platform will be available without interruption, error-free or completely secure. Scheduled maintenance windows and occasional unplanned outages are part of operating any digital platform. Lucky98 will endeavour to minimise downtime and communicate planned maintenance in advance.

13. Responsible Gaming

Lucky98 is committed to promoting responsible gaming practices. The platform provides a range of tools to help players manage their activity, including deposit limits, loss limits, session time controls, cooling-off periods and self-exclusion. These tools are available in your account settings and take effect immediately when activated.

Gambling should be a form of entertainment. If gaming is causing you financial difficulty, stress or relationship problems, please use the self-exclusion feature and seek support. Details of our full responsible gaming programme are available at /responsible-gaming.

Lucky98 takes underage gambling seriously. If you believe a minor has accessed the platform using your credentials, contact support immediately. We reserve the right to verify the age of any account at any time.

14. Amendments to Terms

Lucky98 may update these Terms and Conditions at any time. Material changes will be communicated to players via their registered email or phone number where reasonably practicable, and the updated version will be published on this page. The effective date shown at the top of this page will be updated to reflect the most recent revision.

Your continued use of lucky98 following any amendment constitutes acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the platform and may request account closure.

15. Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute between you and lucky98 arising from or in connection with your use of the platform, both parties agree to first attempt resolution through lucky98's internal complaints process.

To raise a formal complaint, contact the support team in writing at support@lucky98.best with full details of your complaint. Lucky98 will acknowledge your complaint within 48 hours and aim to provide a full response within 14 calendar days.

Where internal resolution is not achieved, the dispute may be referred to an appropriate dispute resolution body. Lucky98 will cooperate fully with any such process.

16. Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the lucky98 support team is available around the clock:

• Live Chat: Available 24/7 inside your lucky98 account
• Email: support@lucky98.best
• Response time: Live chat under 3 minutes · Email within 24 hours

For responsible gaming support or self-exclusion requests, contact the team directly or use the tools in your account settings at /responsible-gaming.