About this policy: This Privacy Policy applies to the lucky98.best website and all associated gaming services, mobile experiences and customer communications. It was last updated on 1 June 2025. If you have questions before reading further, email support@lucky98.best.
1. Who We Are
Lucky98 operates the online gaming platform available at lucky98.best, offering cricket betting, casino games, fishing games, Ludo, slots, roulette and related services to players based in Pakistan. Throughout this policy, "lucky98", "we", "us" and "our" refer to the entity operating the lucky98.best platform.
Lucky98 acts as the data controller for all personal data collected through the platform. This means we determine why and how your data is processed. Where we engage third-party service providers to help us deliver the platform – such as payment processors and game content providers – those parties act as data processors under our instruction and are contractually bound to handle your data in accordance with this policy.
If you have any questions about how lucky98 processes your data, the primary point of contact is our support team, reachable around the clock via live chat on the platform or by email at support@lucky98.best.
2. Data We Collect
Lucky98 collects personal data through three main channels: data you provide directly, data generated automatically by your use of the platform, and data received from third parties such as payment processors. Here is a clear breakdown:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (where required for verification) | Provided at registration or during verification |
| Contact Data | Pakistani mobile number, email address | Provided at registration |
| Financial Data | Easypaisa/JazzCash account references, transaction IDs, deposit and withdrawal history in PKR | Generated by your transactions on lucky98 |
| Technical Data | IP address, device type, browser type, operating system, session duration | Collected automatically via server logs and cookies |
| Usage Data | Games played, bets placed, betting markets accessed, pages visited | Collected automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence | Created when you contact lucky98 support |
| Verification Documents | CNIC scan, selfie with ID (only when requested for account verification) | Submitted by you upon request |
Lucky98 does not collect sensitive categories of personal data such as health information, biometric data, religious beliefs or political opinions. We collect only the minimum data necessary to deliver the platform, comply with legal obligations and maintain a secure gaming environment.
3. How We Use Your Data
Lucky98 uses your personal data for specific, clearly defined purposes. We do not use your data for purposes beyond what is described here without first seeking your consent or having a separate legal basis to do so.
- Account management: To create, maintain and secure your lucky98 account, verify your identity and process your login credentials.
- Payment processing: To facilitate deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
- Game delivery: To provide access to cricket betting, slots, roulette, fishing games, Ludo and all other lucky98 game categories.
- Fraud prevention: To detect and prevent fraudulent transactions, account takeovers, bonus abuse and any other prohibited activity on the platform.
- Responsible gaming: To monitor play patterns and identify accounts that may benefit from responsible gaming intervention, in line with lucky98's obligations as a gaming platform.
- Customer support: To respond to your queries, resolve complaints and improve the overall support experience.
- Legal compliance: To meet obligations under applicable financial crime prevention, anti-money laundering and know-your-customer regulations.
- Platform improvement: To analyse usage patterns and improve the design, performance and content of lucky98.best.
- Marketing (opt-in only): To send promotional offers, bonus notifications and news about lucky98 to players who have actively opted in to receive such communications.
4. Legal Basis for Processing
Lucky98 processes your personal data under the following legal bases, depending on the type of processing involved:
- Contractual necessity: Processing required to deliver the gaming services you have signed up for – account management, game access, payments.
- Legal obligation: Processing required to comply with applicable laws, including financial crime prevention and age verification requirements.
- Legitimate interests: Processing for fraud prevention, platform security and improving service quality, where these interests do not override your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You can withdraw this consent at any time.
5. Sharing Your Data
Lucky98 does not sell your personal data. We share data with third parties only in the following specific circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and card payment networks receive the minimum transaction data needed to process your PKR deposits and withdrawals.
- Game content providers: Third-party casino game studios that supply titles to lucky98 receive anonymised session data to support game functionality. They do not receive your name, contact details or payment information.
- Fraud prevention services: Specialised third-party fraud detection tools may process technical data such as IP addresses and device fingerprints to identify suspicious activity.
- Legal and regulatory authorities: Lucky98 will disclose personal data to law enforcement, regulatory bodies or courts where legally required to do so.
- Business transfers: In the event of a merger, acquisition or sale of lucky98 assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this policy will be preserved.
All third parties who process data on behalf of lucky98 are required to sign data processing agreements committing them to the same standards of data protection set out in this policy.
6. Cookies & Tracking Technologies
Lucky98 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how the site is used. A cookie is a small text file placed on your device by your browser when you visit lucky98.best.
We use the following categories of cookies:
- Essential cookies: Required for the platform to function – session management, login authentication, security tokens. These cannot be disabled without breaking core functionality.
- Functional cookies: Remember your preferences such as language settings, preferred game categories and interface layout choices.
- Analytics cookies: Collect anonymised data about how players navigate lucky98.best to help us improve the platform. Used only with your consent.
- Marketing cookies: Track referral sources and campaign effectiveness. Only placed with your explicit consent and can be withdrawn at any time.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or make transactions on lucky98.
Mobile users: If you access lucky98 via your mobile browser, the same cookie policy applies. Mobile browsers offer cookie management tools in their settings menus that give you control over what is stored on your device.
7. Payment Data & PKR Transactions
Lucky98 takes the protection of payment data especially seriously. When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, the transaction is processed directly through the relevant payment provider's secure infrastructure. Lucky98 does not store full card numbers, mobile wallet PINs or internet banking passwords on its servers.
What lucky98 does retain for each transaction includes: the transaction reference number, the PKR amount, the payment method type (e.g., JazzCash), the date and time of the transaction, and whether it was a deposit or withdrawal. This information is necessary for customer support, dispute resolution and financial compliance purposes.
Transaction records are retained for a period of 7 years in line with standard financial record-keeping requirements. After this period, records are securely deleted or anonymised.
PKR protection: Lucky98 never asks for your Easypaisa or JazzCash PIN, OTP or internet banking password. If anyone claiming to be from lucky98 requests this information, do not share it and report it to our support team immediately.
8. Data Security
Lucky98 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
- All data in transit is protected with TLS 1.3 encryption.
- Data stored on lucky98 servers is encrypted at rest using AES-256.
- Access to personal data within lucky98's systems is restricted to personnel with a genuine operational need, and all such access is logged and audited.
- Lucky98 servers are protected by firewalls, intrusion detection systems and regular security scanning.
- Penetration testing is carried out periodically by independent security professionals.
- Employees with access to personal data receive regular training on data security and privacy obligations.
Despite these measures, no system connected to the internet can be guaranteed completely secure. Lucky98 will notify you without undue delay if we become aware of a security breach that affects your personal data, as required by applicable data protection law.
9. Data Retention
Lucky98 retains your personal data for as long as your account is active, and for a period thereafter as required to meet legal and regulatory obligations. The general retention schedule is as follows:
- Account data: Retained for the duration of account activity plus 2 years following permanent account closure.
- Financial transaction records: Retained for 7 years from the date of the transaction.
- Identity verification documents: Retained for 5 years from submission or the end of the account relationship, whichever is later.
- Support communications: Retained for 3 years from the date of the last interaction.
- Marketing consent records: Retained for 3 years from the date consent was given or last renewed.
When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual. You can request earlier deletion of your data where there is no overriding legal obligation requiring retention – see Section 10 for details of how to exercise this right.
10. Your Privacy Rights
As a lucky98 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@lucky98.best. We will acknowledge your request within 72 hours and complete action within 30 calendar days.
Lucky98 will never discriminate against you for exercising any of these rights. Your account will not be penalised or restricted as a result of submitting a data rights request.
11. Children's Privacy
Lucky98 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed at the point of registration and lucky98 reserves the right to request documentary proof of age from any account holder at any time.
If a parent or guardian believes that a minor has registered on lucky98 using false information, please contact support@lucky98.best immediately. We will promptly close the account, delete all associated personal data and arrange for any deposited funds to be returned to the verified payment source.
Underage access: If you share a device with a minor, ensure your lucky98 account remains logged out and your login credentials are not accessible to them. Lucky98 accepts no liability for access resulting from a player's failure to secure their own credentials.
12. Third-Party Links
Lucky98.best may contain references to third-party services – primarily Pakistani payment providers such as Easypaisa and JazzCash – whose privacy practices are governed by their own separate policies. Lucky98 is not responsible for the privacy practices of any third-party service.
The lucky98 navigation menu and all approved internal links lead only to pages within the lucky98.best domain. Any content or links that appear to direct you to external websites should be treated with caution and reported to our support team if they appear suspicious.
13. Updates to This Policy
Lucky98 reviews this Privacy Policy periodically and updates it when the platform's data practices change or when legal requirements are updated. The effective date shown at the top of this page reflects the most recent revision.
When material changes are made, lucky98 will notify registered players via their contact details on file. For minor clarifications, the updated policy will simply be published on this page without individual notification. We encourage you to check this page occasionally to stay informed.
Your continued use of lucky98 after a policy update constitutes acceptance of the revised terms. If you do not accept the updated policy, contact us to discuss your options, including account closure with return of any genuine balance.
14. Contact Us & Privacy Complaints
For any privacy-related questions, data rights requests or complaints, the lucky98 data team is reachable through the following channels:
- Email: support@lucky98.best (subject line: "Privacy Request")
- Live chat: Available 24/7 inside your lucky98 account
- Response commitment: Acknowledgement within 72 hours, resolution within 30 days
If you are not satisfied with lucky98's response to a privacy complaint, you have the right to escalate the matter to the appropriate data protection authority in your jurisdiction. Lucky98 will cooperate fully with any such investigation.
This Privacy Policy was last updated on 1 June 2025 and applies to all players registered on lucky98.best. Previous versions are available upon request. For related policies, see the Terms and Conditions and Responsible Gaming Policy.